Back Office Executive

Company Description

Writer&aposs Pocket is a dynamic and innovative publishing house based in Vadodara. We provide end-to-end publishing solutions, including printing, marketing, and nationwide distribution of books. With a strong focus on creativity and collaboration, we aim to nurture aspiring authors and help them share their unique voices with the world. Our mission is to democratize the publishing process, making it accessible and rewarding for writers from all walks of life.

Role Description

Back Office Executive

Job responsibilities:

• Respond to client inquiries and resolve issues via email, WhatsApp, or phone calls with professionalism and efficiency.
• Prepare and maintain accurate sales and order reports for clients.
• Coordinate with logistics teams to ensure timely order processing and smooth delivery, sharing tracking details with customers.
• Manage updates and notifications for customers about the status of their orders or books.
• Format and typeset manuscripts for consistency in style, layout, and design before printing.
• Assist in maintaining inventory and records of published books.
• Collaborate with the design and production teams to meet project deadlines.

Skills required:

- Good verbal communication skills in both English and Hindi.

- Written communication skills in English.

- Basic knowledge of MS Word and MS Excel.

- Problem-solving abilities.

- Attention to detail and time management skills

- The ability to work under deadlines is also essential.

- Familiarity with Canva, Adobe Acrobat, Kindle Create, or other publishing tools is a plus.

Qualifications:

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