Back Office Executive

Job Description

Job Title: Back Office Executive Location: Borivali, Mumbai Department: Sales Reports To: Sales Manager Experience: Min 1 year, Max Upto 3years in Advertising industry Salary: Upto Rs 18k/month Employment Type: Full-Time Start Date: Immediately Number of openings: 2 Working Days: 6 days Office Timings: 10:00 am to 07:00 pm Contact Person: Samruddhi Email: [email protected] Phone No.: 9324177983 About SmartAds: SmartAds is a leading advertising agency committed to delivering innovative solutions to our clients. We pride ourselves on our collaborative culture and our dedication to excellence. Join us to be part of a dynamic team that drives impactful results for our clients. Position Summary: The Customer Sales Support role is crucial in providing exceptional support to our sales team and ensuring a seamless experience for our clients. The ideal candidate will be detail-oriented, customer-focused, and possess excellent communication skills. This position involves assisting with sales processes, managing customer inquiries, and ensuring that our clients receive timely and accurate information. Key Responsibilities: Provide administrative support to the sales team, including preparing sales documents, reports, and presentations. Respond to customer inquiries via email, and chat, providing accurate information about products and services. Helping in creating media plans and managing vendor partners. Assist in processing sales orders and maintaining accurate customer records in our CRM system. Handle customer complaints and resolve issues in a timely and professional manner. Maintain knowledge of our products, services, and promotions to effectively assist customers. Support sales initiatives by coordinating meetings, scheduling appointments, and managing calendars. Participate in training sessions and professional development to enhance skills and knowledge. Qualifications: Advance Excel and Basic Power Point Presentation knowledge Experience up to 2yrs, (minimum 1 year) Female with career gap are also welcome. Candidates from Advertising industry (Preferred but not mandatory). Excellent organizational skills and attention to detail. Problem-solving skills and a customer-centric attitude. Proven experience in customer service or sales support role. Ability to work independently and as part of a team in a fast-paced environment. What We Offer: A collaborative and inclusive work environment. Competitive salary and performance-based incentives. Opportunities for professional growth and development. How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience to “ [email protected] ”. Please include "Customer Sales Support Application" in the subject line. Job Types: Full-time, Permanent Pay: ₹12,000.00 - ₹18,000.00 per month Schedule: Day shift Fixed shift Ability to commute/relocate: Borivali West, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Comfortable with Salary upto 18k Education: Higher Secondary(12th Pass) (Required) Work Location: In person