Back Office Counsellor

Job Description

Job Summary: We are looking for a Back Office Counsellor to support our counselling team by managing student data, following up with inquiries, and assisting in the admission process. The ideal candidate should have strong communication skills, be detail-oriented, and possess a keen interest in the education sector. Key Responsibilities: Handle incoming student inquiries (via phone, email, WhatsApp, etc.). Maintain and update student records in the system. Follow up with leads and schedule appointments for front office counsellors. Assist in preparing admission-related documents and reports. Provide support during events, seminars, and admission drives. Coordinate with other departments like faculty, admin, and accounts. Ensure data confidentiality and maintain accurate records. Assist in resolving student queries related to courses, fees, and batches. Required Skills: Good communication skills (written and verbal) in English, Hindi, and/or regional language. Proficiency in MS Office (Excel, Word, PowerPoint). Familiarity with CRM or student management systems is a plus. Strong organizational and multitasking skills. Positive attitude and willingness to learn. Qualifications: Minimum: Graduate in any stream (preferably in education, management, or communication). Experience in the education sector or similar role will be an advantage. For further information, please feel free to contact 7862813693 us via email at career@rnwmultimedia.edu.in Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Flexible schedule Leave encashment Paid sick time Paid time off Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Application Question(s): Current Salary? Experience: Academic counseling: 1 year (Required) Administration : 1 year (Required) Location: Gandhinagar, Gujarat (Required) Work Location: In person