Back Office Assistant

Reservation Executive / Ticketing Executive

Key Responsibilities:

• Flight, Hotel & Package Reservations
• Handle domestic and international flight bookings
• Manage hotel reservations and holiday packages
• Prepare travel itineraries as per customer requirements

• Customer Handling
• Attend customer inquiries through calls, emails, and walk-ins
• Suggest best fares and suitable travel options
• Resolve customer queries and booking-related issues

• Ticketing & Documentation
• Issue air tickets using GDS systems such as Amadeus, Galileo, or Sabre
• Verify passport and visa details
• Generate e-tickets, invoices, and travel vouchers

• Fare Calculation & Quotation
• Calculate airline fares accurately
• Share quotations with customers and follow up for confirmation

• Booking Modifications & Refunds
• Process ticket cancellations, rescheduling, and refunds
• Coordinate with airlines, hotels, and other vendors

• Coordination & Reporting
• Coordinate with airlines, hotels, and travel partners
• Maintain daily booking records and sales reports

Required Skills:

• Good communication skills in English (additional languages are an advantage)
• Basic computer knowledge
• Knowledge of GDS systems preferred
• Strong customer service skills
• Attention to detail

Qualification:

• Minimum 12th pass (Graduate preferred)
• Travel & Tourism certification is an advantage

Experience:

• Fresher or 1–3 years of experience in a travel company

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Paid sick time

Work Location: In person