BA Credit & Lending Professional

Knowledge & Experience

• Credit and Lending experience
• Basic understanding of C&L operations and key systems
• Role Family experience

  recommended

• Exposure to responsibilities associated to the role family
• Transformation experience

  recommended

• Has experience of working on change programmes

Capabilities

• Drives change implementation
• Defines and drives strategically aligned migrations/transitions across geographies to deliver change
• Builds and maintains a comprehensive understanding of local market organization and nuances
• Engages with business stakeholders across all markets in scope to build, influence and share knowledge of current and future processes/systems
• Drives the business readiness strategy taking into account team and market nuances
• Champions and leads transformational change
• Leads/supports the building of Change and Implementation skills and teams across the portfolio/line of business
• Leads/supports the planning of all aspects of transition to the end state, including desired future capabilities and ways of working
• Assess and plans for change impacts, ensuring minimal impact to business as usual

Key Responsibilities

The Associate, Market Integration will:

• Be embedded in delivery teams to support the timely usage of features and functionality to our customers. This role family works alongside local markets and Transformation to ensure business operations and customers are ready to consume digital and regulatory change
• Support in managing the change implementation activities within region / market, including business readiness assessment (i.e. avoiding multiple change clashes), implementation pilot (including approach and checklists) and actual implementation (including reporting status and issues)
• Manage the people aspect of change, in particular looking to maximize adoption and usage, and minimize resistance
• Apply structured change management processes and tools to create a strategy to support adoption of the changes required by a project or initiative
• Support the design, development, delivery and management of communications
• Conduct impact analyses, assess change readiness and identify key stakeholders
• Provide input, document requirements and support the design and delivery of training programs
• Develop detailed change plans to track progress
• Help to establish the project delivery function, which will involve designing and implementing our internal processes and governance arrangements