B3_Telecaller_Mumbai

Title: B3_Telecaller_Mumbai

• Handle inbound and outbound calls to customers, clients, and prospects.
• Generate leads, follow up with potential customers, and convert inquiries into sales.
• Maintain customer records, update CRM, and ensure timely follow-ups.
• Explain company’s products/services clearly and professionally.
• Build and maintain positive relationships with customers to achieve retention.
• Meet daily/weekly/monthly targets for calls, conversions, and collections.
• Resolve customer queries and escalate unresolved issues to the appropriate team.

• Minimum 3–5 years of experience as a Telecaller/Customer Care Executive/Sales Caller.
• Excellent communication skills in English, Hindi, and Marathi (local language preferred).
• Strong persuasion, negotiation, and customer-handling skills.
• Ability to work under pressure and meet targets.
• Good computer knowledge (MS Office, CRM tools).