B2C Collections(US market)-US based MNC-Gurgaon

2 - 7 years

3 - 7 Lacs

Posted:1 hour ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Role & responsibilities

Responsibilities

  • Collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc.
  • Respond to email /phone queries on disputed invoice
  • Research and analyze the disputes/deductions in ERP
  • Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution
  • Find opportunities and recommend solutions for process and automation improvements
  • Daily reporting of individual portfolios to supervise and supervise the past dues
  • Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact
  • Work as a standout colleague to process any ADHOC request in a timely manner.
  • Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, effectively and professionally.
  • Raise problems to senior staff members and or management as appropriate.

Qualifications

Minimum qualifications

  • Any Graduate

Preferred candidate profile

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