Position Overview: The Service Support Associate is responsible for ensuring effective handling of customer service requests, troubleshooting issues online, and coordinating with service engineers to provide timely resolutions. This role requires strong problem-solving skills, customer-centric communication, and the ability to efficiently manage data and resources. Key Responsibilities: 1. Customer Interaction and Troubleshooting: Act as the first point of contact for customers experiencing issues with HVAC systems. Understand and analyze customer problems, providing immediate troubleshooting assistance online when possible. Maintain a patient and professional approach while addressing customer concerns and queries. 2. Service Coordination: Assign service requests to appropriate service engineers based on the nature of the issue and their expertise. Monitor and track the progress of assigned service tasks to ensure timely resolution. Coordinate with the team to optimize resource allocation and daily work schedules. 3. Data Management: Accurately update and maintain customer and service-related data in the system. Track and report on service metrics, including response times, issue resolutions, and customer satisfaction. 4. Material and Resource Monitoring: Keep track of material usage for service tasks and ensure adequate stock availability. Plan and adjust daily work schedules based on team availability and workload. Coordinate with the inventory team to request and replenish necessary materials. 5. Communication and Reporting: Provide regular updates to customers on the status of their service requests. Prepare and share detailed reports with the Service Manager regarding service performance and challenges. Collaborate with other departments to address recurring issues and improve service efficiency. Qualifications and Skills: Educational Qualifications: Bachelors degree in any field (preferably in Engineering, Business Administration, or Customer Service). Experience: 2-6 years of experience in service support or a similar role. Experience in the HVAC industry is preferred but not mandatory. Skills: Strong problem-solving and analytical abilities. Excellent verbal and written communication skills. High level of patience and customer empathy. Proficiency in MS Office (Excel, Word) and service management software. Good organizational and time management skills. Behavioral Attributes: Customer-focused and empathetic. Detail-oriented and proactive. Calm and composed under pressure. Team player with strong collaboration skills. Additional Requirements: Familiarity with HVAC systems and components (preferred). Willingness to work flexible hours as needed. Commitment to maintaining high levels of customer satisfaction. Why Join BNE? Opportunity to work with a leading HVAC contracting and distribution company. Competitive salary and benefits package. Professional growth and development opportunities. Collaborative and supportive work environment.
Position Overview: The HVAC Sales Engineer is responsible for driving sales growth by identifying opportunities, building strong client relationships, and providing technical expertise on HVAC solutions. The role involves promoting BNEs range of LG, Toshiba, and Mitsubishi air conditioning systems, as well as overseeing the Supply, Installation, Testing, and Commissioning (SITC) processes. Key Responsibilities: 1. Sales and Business Development: Identify and target potential clients in the residential, commercial, and industrial HVAC markets. Develop and execute sales strategies to meet or exceed assigned sales targets. Conduct market research to understand customer needs and trends. Generate leads through cold calls, networking, and referrals. 2. Client Engagement: Conduct site visits to understand customer requirements and propose suitable HVAC solutions. Prepare and deliver technical presentations to clients, highlighting the benefits of BNEs products and services. Build and maintain strong relationships with key decision-makers and stakeholders. 3. Proposal and Quotation: Collaborate with the Quotation & MIS team to prepare accurate and competitive proposals. Ensure proposals meet client specifications and budget constraints. Negotiate terms and conditions to close deals effectively. 4. Technical Expertise: Provide technical guidance on product selection, installation, and maintenance. Stay updated on industry trends, technologies, and product developments. Work closely with the design and project teams to ensure alignment with client needs. 5. Post-Sales Support: Ensure customer satisfaction by coordinating with the service team for timely support and issue resolution. Collect and address client feedback to improve service delivery. Follow up on payments and ensure timely collections. 6. Reporting and Documentation: Maintain detailed records of sales activities, leads, and customer interactions. Prepare regular sales reports and forecasts for the Sales Manager. Key Performance Indicators (KPIs): Monthly and quarterly sales targets. Number of qualified leads converted into sales. Customer satisfaction and retention rates. Timely collection of payments. Volume of light commercial and commercial HVAC product sales. Qualifications and Skills: Educational Qualifications: Bachelor’s degree in Mechanical Engineering, HVAC, or a related field. MBA in Sales or Marketing (preferred). Experience: 2 - 7 years of experience in HVAC sales or a related field. Freshers with strong technical knowledge and passion for sales are also welcome. Skills: Strong understanding of HVAC systems and applications. Excellent communication and presentation skills. Proficiency in MS Office (Word, Excel, PowerPoint) and CRM software. Ability to work independently and as part of a team. Negotiation and problem-solving skills. Behavioral Attributes: Customer-focused with a positive attitude. Results-driven and goal-oriented. Strong interpersonal and relationship-building skills. Professional demeanor with a commitment to continuous learning. Additional Requirements: Willingness to travel extensively for client meetings and site visits. Valid driver’s license and personal vehicle (preferred). Adherence to professional attire and company policies. Why Join BNE? Opportunity to work with a leading HVAC contracting and distribution company. Competitive salary and incentive structure. Professional development and growth opportunities. Collaborative and dynamic work environment.
Job Title: Accountant Department: Finance & Accounts Operations Location: Jakkur Layout, Bengaluru Experience: 25 years Job Purpose: To ensure accurate financial and sales transactions, timely invoicing, efficient inventory and logistics coordination, and robust customer and dealer support. This role bridges accounting with operations, sales support, and customer service. Key Responsibilities: 1. Invoicing & Sales Handling • Generate and process customer invoices accurately and in a timely manner. • Coordinate with sales and dispatch teams to validate invoice data. • Maintain sales records and ensure proper documentation for audits. 2. Sales Order & Order Punching • Punch customer orders into ERP or internal systems. • Verify stock availability and coordinate with the logistics team for order execution. 3. Documentation: DC, PI & PO • Prepare and maintain all delivery challans (DC), proforma invoices (PI), and purchase orders (PO). • Ensure timely submission and record-keeping of all sales and purchase documentation. 4. Inventory Management (Inward & Outward) • Monitor and record all inventory movements – goods inward and outward. • Perform periodic stock checks and reconciliation. • Coordinate with warehouse/logistics teams for inventory accuracy. 5. Spare Parts – Sales, Purchase & Stock Control • Maintain a detailed database of spare parts stock, sales, and purchases. • Reconcile physical stock with system inventory. • Manage reorder levels and coordinate with vendors for procurement. 6. Logistics Management • Coordinate dispatches and deliveries with transporters and internal teams. • Track shipments and ensure timely delivery to customers/dealers. • Optimize cost and time in logistics operations. 7. Accounts Receivable / Payment Follow-up • Follow up with customers for pending payments. • Maintain aging reports and highlight overdue accounts. • Assist in customer reconciliations and resolving payment disputes. 8. Purchase Entries & Statutory Filings • Record all vendor bills and purchase transactions in accounting systems. • Assist in monthly GST Nil filing, PF & ESI registrations, and other compliance tasks. 9. Customer & Dealer Relationship Management • Maintain regular communication with customers and dealers for order status, service issues, and feedback. • Support sales team in strengthening dealer/distributor network. 10. Escalation and Complaint Management • Log, track, and resolve customer complaints and escalations in coordination with concerned departments. • Maintain complaint register and improve resolution turnaround time. Key Skills & Competencies: • Proficiency in Tally / ERP / Excel / Accounting software. • Strong knowledge of invoicing, GST, and statutory compliance. • Good coordination, communication & interpersonal skills. • Time management and multitasking ability. • Problem-solving skills related to finance, logistics, and customer issues. Preferred Qualifications: Education: B.Com / M.Com / CA Inter / Relevant Degree in Accounting or Finance • Experience in manufacturing, distribution, or spare parts industries preferred. • Working knowledge of inventory management systems and logistics coordination Why Join BNE? • Work with a leading HVAC contracting and distribution company. • Competitive salary and benefits package. • Opportunities for professional growth and career advancement. • Collaborative and supportive work environment.
Job Title: HVAC Project Engineer Department: HVAC Project Location: Jakkur Layout, Bengaluru & Hyderabad Experience: Minimum 2-5 years Job Description: We are seeking a skilled and experienced HVAC Project Engineer to join our team in Bangalore. The ideal candidate will have a strong background in HVAC system and extensive knowledge of VRF (Variable Refrigerant Flow) systems Preparation of Solutions, Drawings, Technical Submittals, Attending meetings with consultants/clients to acquire approvals, preparation of relevant reports and schedules. Key Responsibilities: Providing right solution to the technical sales team and end-client (For VRF Projects). Must have excellent in AutoCAD. Provide right assistance to the design team and verify the same. The Planning Engineer is responsible for assisting in the design of the project, verifying that the Scope of Work is adequately represented, facilitating in the execution of the project, assisting in all project scheduling and milestones, insuring that all equipment and materials are on the job site when needed, identifying and resolving obstacles related to the project, for closing out the project according to the approved schedule, and for bringing in the job on or under budget. Responsible for the review of any and all project documents for the purpose of complete familiarization of the assigned project. Complete and manage all RFIs, change orders, submitting, procurement logs and quotes. Ensure all project team members are fully informed of this information. Plan ahead to prevent problems and resolve any emerging ones. Provides resources and direction to successfully manage assigned projects: To assure an acceptable profit level by completing all assigned projects within or below the estimated budget. To maintain a 100% on time completion record. Complete all assigned projects to the satisfaction of the client. Works with the Project Foremen and Superintendents in providing a clean, secure and safe work environment for all personnel working on assigned projects, and a safe environment for the community. Requirements: Must have excellent knowledge about VRF Systems (Design & Execution) Must have experience in project execution. Proven working experience in HVAC (Air Conditioning) Projects Knowledge of HVAC products, technical details/design and relevant rules, regulations and quality standards Hands on experience and excellent command on MS Excel & other project management software. Ability to plan and see the big picture Competent in conflict and crisis management Leadership and human resources management skills Self-motivated with excellent time and project management skills Ability to work within an environment with deadlines while having to multi-task with multiple priorities. Preferred Qualifications: Bachelor/Masters or Diploma in Mechanical or HVAC Certification courses. Experience working on commercial, industrial, or residential HVAC projects. Why Join BNE? Work with a leading HVAC contracting and distribution company. Competitive salary and benefits package. Opportunities for professional growth and career advancement. Collaborative and supportive work environment. About company: BNE stands as a leading techno-enabled HVAC contracting and air conditioner distribution company, boasting a team of skilled engineering experts. Our extensive range of products and services spans across India, catering to the diverse needs of end-users, architects, Project Management Consultants (PMC), and other air conditioner professionals. At BNE, we provide comprehensive support throughout the entire project lifecycle. From the initial planning and design phases to meticulous execution, thorough testing-commissioning, and ongoing Annual. Maintenance Contracts (AMC), we ensure a seamless and reliable HVAC solution. Our commitment extends beyond services, as we also specialize in the sales of air conditioners across all ranges. Choose BNE for a holistic approach to HVAC solutions, where innovation meets expertise, transforming your environment into a space of optimal comfort and efficiency. Website: https://bnengineers.org/
About the Role We are seeking a highly skilled and motivated HVAC Project Manager to oversee end-to-end execution of HVAC projects, including Supply, Installation, Testing & Commissioning (SITC). The ideal candidate will be responsible for project planning, coordination with clients and consultants, resource management, ensuring timely delivery, and maintaining quality and safety standards. Key Responsibilities Manage complete lifecycle of HVAC projects (VRF, Chillers, Ductable, Cassette, Fresh Air & Exhaust systems). Plan, schedule, and monitor project activities to ensure timely completion within budget. Lead site teams, supervise contractors, and coordinate with consultants, architects, and clients. Ensure compliance with QA/QC, safety, and statutory requirements. Prepare BOQs, project schedules, and progress reports. Conduct technical discussions with OEMs, vendors, and stakeholders. Handle project billing, documentation, and closure. Identify risks, implement corrective actions, and maintain client satisfaction. Key Skills & Competencies Strong knowledge of HVAC systems (VRF, Chillers, AHUs, FCUs, Ventilation). Proficiency in project planning tools Excellent leadership and team management skills. Strong client handling, negotiation, and communication abilities. Knowledge of AutoCAD drawings, load calculations, and design review. Familiarity with Indian standards, safety, and regulatory compliances. Ability to manage multiple projects simultaneously. Qualifications B.E./B.Tech/Diploma in Mechanical Engineering or related field. Minimum 915 years of experience in HVAC project execution & management. PMP/Project Management certifications (preferred but not mandatory). What We Offer Competitive salary & performance-based incentives. Opportunity to work on prestigious commercial, residential, and industrial projects. Growth-oriented work environment with learning opportunities.