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Awign
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AWS Support Engineer

AWS Support Engineer

Awign

8 - 10 years

0 Lacs

pune maharashtra india

Posted:3 days ago| Platform: Foundit logo

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Skills Required

aws certified sysops administrator webserver technologies aws certified solutions architect security aws certification

Work Mode

On-site

Job Type

Full Time

Job Description

Shift : Rotational Shift (Monthly)

What will your role look like:

Provide technical support to Business and Enterprise level customers using AWS services, addressing issues and queries in line with SLAs.Troubleshoot and resolve complex technical issues related to AWS infrastructure and applications.Work closely with Global AWS Support teams and in-country AWS teams within a follow-the-sun support model.Manage support tickets efficiently and escalate to Tier 2 as required.Produce and maintain technical and process documentation, including incidents, resolutions, and best practices.Continuously enhance your skills in AWS technologies and contribute to team knowledge sharing.

Why you will love this role

Work in a global, dynamic environment supporting AWS services and enterprise customers.Opportunity to deepen your expertise in cloud infrastructure, networking, and AWS services.

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AWS Support Engineer