AWS Cloud Support SR

Softtek India

4 - 6 years

6 - 10 Lacs

Bengaluru

Posted:1 day ago| Platform:

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Skills Required

Redhat cloud security ECS Customer satisfaction Linux Administrator Cost management service catalog AWS Technical support Python

Work Mode

Work from Office

Job Type

Full Time

Job Description

AWS ECS, AWS Organizations, ControlTower, Service Catalog
Kubernetes
Linux SysAdmin RedHAt
Python
Terraform
4 to 6 years on AWS ECS, AWS Organizations, ControlTower, Service Catalog
4 to 6 years on Kubernetes and Dockers
5 to 6 years Linux Admin RedHAt
4 to 6 years on Python

Responsibilities:

Provide technical support for AWS services, focusing on Elastic Kubernetes Service (EKS) and related cloud technologies.
Troubleshoot and resolve customer issues related to AWS architecture, deployments, and EKS configurations.
Collaborate with engineering and development teams to optimize cloud infrastructure and workflows.
Assist in the setup, management, and scaling of containerized applications running on EKS.
Educate customers on best practices for cloud security, performance, and cost management within AWS.
Document solutions and create knowledge base articles to improve support efficiency and customer self-service.
Monitor system performance and analyze logs to identify and resolve performance bottlenecks.
Participate in on-call support rotations to provide 24/7 assistance to customers.
Stay up to date with the latest AWS features, services, and industry trends to provide informed guidance to customers.
Foster strong relationships with customers by delivering exceptional service and ensuring customer satisfaction.

Languages

English Fluent advanced 96- 100%

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