AV Resident Engineer-Onsite

About the Role

Resident AV Engineer

You will be the onsite face of Inviot responsible for day-to-day AV and printing system upkeep, event support, troubleshooting, preventive maintenance, and coordination with OEMs and Inviot's remote service teams.

Key Responsibilities

• Provide Level 1 & 2 troubleshooting for AV systems, video conferencing, and printing equipment.
• Maintain Lexmark printers and copiers (toner replacement, paper jam resolution, and diagnostics).
• Coordinate with Lexmark engineers for onsite visits and technical escalations.
• Support and manage meeting rooms, collaboration spaces, and large-scale AV events.
• Conduct preventive maintenance checks and perform software/firmware upgrades on endpoints.
• Provide basic end-user training and ensure smooth AV session experiences.
• Coordinate with Inviot/Yorktel Service Desk and internal teams for incident resolution.
• Participate in root-cause analysis and contribute to service improvement processes.
• Support project activities such as site walks, hardware recommendations, and vendor coordination.
• Act as the primary onsite point of contact for client stakeholders.

Skills & Competencies

• Hands-on experience with

  AV & video conferencing systems

  (Cisco, Microsoft Teams Rooms, Zoom, etc.).
• Basic to intermediate knowledge of

  Lexmark printers/copiers

  .
• Strong customer service orientation and communication skills.
• Excellent problem-solving and analytical abilities.
• Familiarity with tools such as

  ServiceNow, Cisco Control Hub, and Appspace

  (preferred).
• Professional conduct, reliability, and ability to work independently.

Qualifications

• Bachelor's Degree or Technical Diploma in Electronics, IT, or related field.

• 35 years

  of experience in onsite technical support or AV service delivery.
• Experience working in a managed service or client-site environment preferred.

Additional Details

• Full-time onsite role based in Hyderabad.
• May require flexible working hours during events or maintenance windows.
• Must be willing to comply with client site access and background verification requirements.

Why Join Inviot AV Solutions

At Inviot, you'll work with global clients and cutting-edge AV technologies that power modern workplaces. We offer a collaborative environment, continuous learning opportunities, and a chance to grow with one of India's fastest-scaling AV System Integrators.

Equal Opportunity Statement

Inviot AV Solutions is an equal opportunity employer. We value diversity and inclusion in all aspects of employment and welcome applicants from all backgrounds.