AV Administrator - L2

Job Description

Graduate in IT or Computer Science, preferably BE/B. Tech/MCA. Minimum 3 years of experience in in-scope solutions and a total of 7 years in IT implementation/support. Certified in one of the following: MCSA/MCSE/MCSE: Messaging, Microsoft Outlook Professional 2016/2019. Role & Responsibilities: Provide Level 2 (L2) technical support, in addition to Level 1 (L1) responsibilities. Perform remote software/desktop troubleshooting. Handle all unresolved L1 level tasks and manage escalation calls, including basic server administration tasks. Conduct routine check-ups of servers and networks, and perform initial level troubleshooting. Escalate issues to server admin for further action if necessary. Monitor L1 tasks and provide guidance when required. Perform desktop backup and restore activities. Test network connectivity and resolve issues as needed. Manage client-level antivirus software. Provide support on Windows networking. Document procedures and processes for desktop, server, and end-user management. Demonstrate strong troubleshooting and problem-solving skills, working independently when necessary. Coordinate with team members effectively to ensure smooth operations. Deliver excellent customer service and exhibit effective learning skills. Additional Skills: Excellent communication and interpersonal skills. Ability to work under pressure and prioritize tasks effectively. Strong attention to detail and organizational skills. Ability to collaborate with team members and provide mentorship when needed.