Automotive Diagnostic Technical Specialist ( NAC )

Job Responsibilities

• Coordinate and manage the operations of the technical support team at the Network Assistance Center
• As an automotive technical specialist with solid diagnostic knowledge, your responsibilities will include:
• Utilizing your automotive technical knowledge to provide specialized guidance and support to the Mercedes-Benz network, using the latest digital tools available from the brand.
• Collaborating with cross-functional teams on various technical topics across the full range of Mercedes-Benz passenger vehicles to identify solutions and provide answers.
• Staying up-to-date with the latest trends and advancements in the automotive industry, continuously enhancing your skills through training and development initiatives.
• Support & resolve Mercedes-Benz Workshops with any technical issues
• Working in a global team to deliver diagnostic content in time, with the defined quality
• Effective communication and co-ordination with Various Stake Holders.

Experience

• Hands-on experience in diagnostics & troubleshooting of automotive electronic vehicle systems
• Experience on Aftersales diagnostic
• Experience in dealing with the different stake holders and work under challenging environment

Qualification

Skills Required

• English language proficiency excellent written and strong verbal communication skills
• Degree in Automotive Engineering or a Certification in Automotive Diagnostic.
• Experience as a workshop specialist or in automotive development is an added value.
• Knowledge of automotive technology Mercedes-Benz Systems.
• Knowledge or experience in diagnostic methodologies.
• Independent working experience with electronically controlled vehicle systems.
• Good Understating of Gasoline, Diesel engine and automatic transmission & its subsystems
• Good understanding of diagnostic tester and diagnostic tools.
• Customer oriented thinking.
• Good analytical skills for analyzing the field issues related to vehicle & diagnostic tester content
• Basic Knowledge of CAN and UDS protocol is an added advantage
• Team player.
• Motivation to learn other languages is an added value.