Automation Testing and Support Engineer

HARMAN

3 - 8 years

9 - 10 Lacs

bengaluru

Posted:1 week ago| Platform:

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Skills Required

automation application support manager quality assurance javascript flex performance testing regression testing microsoft automotive python

Work Mode

Work from Office

Job Type

Full Time

Job Description

What You Will Do

Develop, maintain and Execute test cases, test plans and automated test scripts for automation solutions on the ServiceNow and Microsoft 365 ecosystems.
Manage defect tracking and remediation activities.
Utilize ServiceNow Automated Test Framework (ATF) and Microsoft Power Automate test tools to validate end-to-end automation workflows.
Perform functional, regression and performance testing for automations and integrations.
Collaborate with developers, business analysts, and business stakeholders to ensure test coverage and early issue identification.
Develop and delivery training plans for solutions being introduced.
Provide L2/L3 support for automation solutions, handling incidents, service requests and enhancements.
Support system upgrade and patching activities.

What You Need to Be Successful

3+ years of experience in software testing quality assurance and application support roles
Practical experience with ServiceNow platform testing and Microsoft 365 tools.
Strong analytical and problem-solving skills with the ability to diagnose complex automation issues.
Proficient in scripting or querying languages such as JavaScript, PowerShell or Python.
Strong writing and editing skills with attention to tone and clarity, along with expertise in Word and PowerPoint.
Experience in a corporate setting and comfort interacting with people at all levels of the organization.
Excellent organizational abilities.
Confidence working in fast-paced, cross-functional environments, often with ambiguity and requiring the ability to pivot.
Empathy for colleagues in different circumstances, enabling you to tailor materials to their needs.
Experience working in a distributed multi-national team environment.
A global perspective with the ability to understand and work effectively in a culturally diverse organization.

Bonus Points if You Have

ServiceNow Certified System Administrator or Developer certification.
Microsoft Certified Power Platform Fundamentals certification or equivalent.
Experience with automation regression testing frameworks or API testing tools.
Experience in global, multi-cultural companies.

What Makes You Eligible

Fluent English
Willing to travel, if necessary.
Willingness to flex business hours as needed to support activities in the USA offices and occasionally other time zones.

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