Automation Coordinator, Business Process

• Daily maintenance of automation solutions
• Set up automation processes and map document layouts
• Manually verify and fix automated data extraction results
• Communicate with and provide operational support to Service department end users
• Analyze end users needs and requests, identify and propose automation solutions using systemstandards and best practices
• Monitor, track, resolve, and escalate system/application issues reported by end users
• Drive continuous improvement, including operational efficiency such as transactionalautomation
• Maintain system tables, configuration, and/or master data
• Analyze production issues to determine root cause and provide recommendations to the ITdevelopment team
• Partner with IT and other cross-functional teams to resolve system issues and to define/developfuture business requirements for any new system automation, enhancement or process
• Create and maintain training documentation for business processes
• Provide operational and business system training to end users
• Document, maintain and implement standard operating procedures and associated referencedocumentation for processes
• Support projects as assigned by management
• Create and develop user requirements, functional specifications, and test plans
• Conduct integration and user acceptance testing and provide guidance on new processes

Required Knowledge, Skills, and Experience:

• Minimum of a bachelors degree, preference in science
• 3-5 years relevant work experience in Service Support environment preferred
• Proficient understanding of CRM/ERP business systems (SAP, Salesforce, etc) and basicknowledge of RPA tools (Automation Anywhere etc)
• Intermediate coding language knowledge (Python, RegEx experience to enhance extracted datais preferred) Intermediate knowledge of Databases writing & understanding of SQL queries and storedprocedures is preferred
• Experience working with EDI and Business Analysis/Reporting tools (SAP BI, Tableau, etc) arepreferred
• Ability to work independently, multitask, and prioritize duties
• Proficient in working with MS Excel, MS-Access
• Must be capable of working effectively in cross-functional project teams
• Strong attention to detail and organizational skills required
• Effective analytical, troubleshooting and problem-solving skills required
• The candidate must have strong oral and written communication skills, as well as stronginterpersonal skills
• Fluent in English
• Experience in automating business system processes is preferred
• Knowledge in improving business processes through machine learning and\or AI is preferred
• Ability to travel occasionally (max 5-10%) Ability to work during Europe office hours.