Automation Coordinator, Business Process

Daily maintenance of automation solutions. 
Set up automation processes and map document layouts.  Manually verify and fix automated data extraction results.  Communicate with and provide operational support to Service department end users.  Analyze end users’ needs and requests, identify and propose automation solutions using system standards and best practices.  Monitor, track, resolve, and escalate system/application issues reported by end users.  Drive continuous improvement, including operational efficiency such as transactional automation.  Maintain system tables, configuration, and/or master data.  Analyze production issues to determine root cause and provide recommendations to the IT development team.  Partner with IT and other cross-functional teams to resolve system issues and to define/develop future business requirements for any new system automation, enhancement or process.  Create and maintain training documentation for business processes.  Provide operational and business system training to end users.  Document, maintain and implement standard operating procedures and associated reference documentation for processes.  Support projects as assigned by management.  Create and develop user requirements, functional specifications, and test plans.  Conduct integration and user acceptance testing and provide guidance on new processes.  . Required Knowledge, Skills, and Experience:  Minimum of a bachelor’s degree, preference in science.  3-5 years relevant work experience in Service Support environment preferred.  Proficient understanding of CRM/ERP business systems (SAP, Salesforce, etc.) and basic knowledge of RPA tools (Automation Anywhere etc.)  Intermediate coding language knowledge (Python, RegEx experience to enhance extracted data is preferred)  Intermediate knowledge of Databases – writing & understanding of SQL queries and stored procedures is preferred.  Experience working with EDI and Business Analysis/Reporting tools (SAP BI, Tableau, etc.) are preferred.  Ability to work independently, multitask, and prioritize duties.  Proficient in working with MS – Excel, MS-Access.  Must be capable of working effectively in cross-functional project teams.  Strong attention to detail and organizational skills required.  Effective analytical, troubleshooting and problem-solving skills required.  The candidate must have strong oral and written communication skills, as well as strong interpersonal skills.  Fluent in English.  Experience in automating business system processes is preferred.  Knowledge in improving business processes through machine learning and\or AI is preferred.  Ability to travel occasionally (max 5-10%)  Ability to work during Europe office hours.