Automated Operations Engineer(4)

About this opportunity:

We at Ericsson are excited to present this opportunity for an Automated Operations Engineer. This role is critical to our operations, filled with responsibilities that aim to ensure our customers continuously enjoy services performing at utmost efficiency.

What you will do:

• Monitoring of the production system & ensuring its performance and stability.
• Receive, manage and record requests receiving either by phone, mail or Tickets.
• Probe the users to identify the actual root cause of the issue and troubleshoot it with all available resources.
• Forward technical support issues that cannot be addressed by the Service Desk to the appropriate technician (Level 2 or Escalation Team).
• Contribute & Participate for the overall improvement of the program / company.

To be successful in this role, resource must have:

• Outstanding interpersonal and communication skills in English
• Enthusiasm for providing outstanding customer service
• Ability to work calmly under pressure, multitask and prioritize
• Willing to work in 24*7 environment

Key Qualifications:
Education: Graduation or Post Graduation in Computer Science or similar Minimum years of relevant experience: 1-4 years of experience, with 1-2 years relevant experience in Monitoring