Audio Visual & IT Support Engineer

AV Support / Meeting Room Support Engineer We are looking for IT supporter who will be delivering onsite Meeting room support/ AV support services to our client.Principal Responsibilities • Perform meeting room support by proactively checking all equipment in meeting/conference rooms. • Perform regular checks on available stock in storage and update Asset Management team if needed. Add new inventory in Asset Management system • Provide live assistance when required and provide face to face assistance during ongoing client meetings/conference. • Update status and prepare old equipment for retirement • Collaborate and engage with different business teams on IT related matters • Support end-user equipment as per client’s standards when required. • Assist and collaborate in IT project implementation as assigned by Lead or IT Operations manager • Re-imaging laptops if and when required. Experience / Education Minimum a Degree in IT/Computer Science or within relevant field and minimum of 5 years of meeting room support/ Video conferencing support related experience is required.• Fluent in oral and written English. Strong focus on spoken communication to be at a high level. • Appropriate service management program (ITIL foundation certification preferred, but not a requirement, as this can be provided) • Experience with ITSM tools like ServiceNow and ticket handling • Good technical knowledge in Microsoft Teams, Webex, Windows 10/ Windows 11, 0365 environment, hardware; infrastructure and IOS devices • Experience working in an international environment is an asset • Previous experience working in a 24/7 organization & willingness to travel on regular basis • Knowledge of agile working