Atlassian Administrator

We are seeking a knowledgeable and technically grounded Atlassian Administrator to contribute to the  ownership of our Atlassian environment, including Jira and Confluence. This role requires a strong understanding of Atlassian tools from a user and functional perspective, along with the ability to support, maintain, and evolve the platform in alignment with business needs and ITSM best practices. The ideal candidate will bring a foundational technical skill set, solid scripting capabilities, and experience supporting service delivery processes. This position involves close collaboration with cross-functional teams to implement scalable solutions, enhance user experience, and ensure governance across our Atlassian ecosystem.

About the Role

In this role, you will:

• Act as a primary support contact for Jira and Confluence usage and configuration requests.

• Assist with user management, project setups, permission schemes, workflows, and custom fields.

• Work closely with teams to understand requirements and advise on solutions that align with Atlassian best practices.

• Support integrations between Atlassian tools and other systems (e.g., directory services, DevOps tools, knowledge bases).

• Participate in service support activities including ticket triage and user troubleshooting.

• Assist in the creation and maintenance of documentation, templates, dashboards, and reports.

• Collaborate with IT, DevOps, and business stakeholders to drive improvements and automation within the Atlassian suite.

• Apply technical fundamentals to support platform performance and configuration decisions.

The Skills You Will Bring Include

• Atlassian Experience: At least 2 years of hands-on experience using Jira and Confluence in a business environment.

• Technical Foundation:

  • Basic knowledge of databases (e.g., SQL), operating systems (Linux/Windows), and networking principles.

  • Scripting ability in any language (PowerShell, Bash, JavaScript, etc.) to support automation and reporting.

• Service Management: Experience supporting IT service management processes; familiarity with ticketing systems.

• ITSM Knowledge: General understanding of ITSM concepts; ITIL v3 or v4 certification is strongly preferred.

• Problem Solving: Analytical skills to assess root causes and design viable solutions.

• Business Analysis: Ability to capture business needs and translate them into practical configurations is a plus

• Collaboration: Comfortable leading discussions among cross-functional teams to resolve issues and optimize processes.

• Accountability: Takes ownership of tasks and demonstrates confident decision-making.