While technology is the heart of our business, a global and diverse culture is the heart of our success. We love our people and we take pride in catering them to a culture built on transparency, diversity, integrity, learning and growth.
If working in an environment that encourages you to innovate and excel, not just in professional but personal life, interests you- you would enjoy your career with Quantiphi!
Roles and Responsibilities:
- Responsible for providing solutions/recommendations that meet the specific business needs.
- Understanding client objectives, assessing technical feasibility, and providing recommendations to meet the business requirement.
- Identify scope, functional requirements as flag risk and suggest ideas on how to mitigate.
- Provide technical leadership and guidance to teams involved in implementing and managing solutions.
- Set technical standards, best practices, and ensure adherence to architectural principles.
- Mentor Young Talent within the Team, Define and Track their growth parameters.
Skillsets Requirements Technical Skills
- Hands on experience managing Incident Requests, Service Requests and Change Requests.
- Experience in large scale releases/deployment and change management.
- Experience with ITSM tools (like Jira, ServiceNow, BMC Remedy).
- Working knowledge of operating systems (like Windows/Linux).
- Experience with managing GCP / AWS / Azure Cloud services. Exposure to GCP is preferable.
- Experienced in handling L1, L2 and L3 support of Cloud infrastructure management
- Certification in Cloud Technologies like GCP / AWS / Azure will be an added advantage.
- Willingness to learn & cross skill in multi-cloud platforms is desirable.
- Strong experience managing in a structured environment using best in class processes and frameworks.
- Demonstrate the Solution Architecture: Planning, Assessment, Design & Implementation using effective POCs.
- Must have deployment experience with high availability, fault-tolerant and disaster recovery architectures
- He/She will be adept at understanding the high level solution designs and translate them into low-level deployment construct
- Should have experience in areas like Networking, Monitoring, Security.
- Has in-depth understanding on web, client/server, networking concepts, high availability and disaster recovery
- Must have experience with job scheduling, asset management, software distribution, content distribution
- Must have performed migrations either from on-premise to cloud platforms or between inter-cloud platforms.
- He/She should guide a team on deployments and ensuring the services are being delivered as per scope
- He/She will be adept at suggesting best practices and strive to consistently implement the same.
- He/She will be responsible to build repeatable artifacts such as deployment guides and solution blueprints for every deployment.
- He/She will have a strong understanding of microservices, cloud-native services, CI/CD pipelines etc.
- Must participate and conduct Monthly/Quarterly Service Delivery reviews
- Experienced in identifying and classifying incidents related to Cloud infrastructure and applications
- Must have worked with DevOps team and helped them with CICD, GIT, BitBucket and other DevOps tools
- Hand-on experience in Cloud and Application Migrations.
- Experience in Containerization, server less and API management.
- Must have an understanding of Cloud Service Provider architecture frameworks
- Own, participate and contribute to creation of repeatable artifacts, process improvement etc.
- Conduct and ensure Continuous Service Improvement.
- Ensure solutions are implemented as per the Statement of Work without deflections/deviations
- Must have experience with infrastructure hosting, migrations and disaster recovery for a large footprint.
- Must have working experience on services such as VM instances, Virtual Networks, Load Balancer, Logging,
- Monitoring Infrastructure and Applications, Patch Management, Security baselining etc.
Understands and must have implemented databases on VM instances, exposure in database replication methodologies in addition to managed databases. Should have made significant contributions to cloud operations engineers, DevOps engineers in terms of knowledge sharing exercises
- Hands-on experience with databases will be an added advantage.
- VMWare knowledge is a plus, although not mandatory
Skillsets Requirements
- Should have at least 8+ Years experience in Information Technology, with at least 3+ years into customer facing role in a technical capacity or equivalent
- Must have 3+ years of demonstrated technical management experience in a supervisory role, hand-holding a group of cloud engineers
- Excellent communication, interpersonal and managerial skills
- Must be open to work in a 24x7 model, to support global customers across time zones.
- Work experience with Managed Service Providers is an advantage.
- Hands on experience managing Incident Requests, Service Requests and Change Requests.
- Experience in large scale releases/deployment and change management.
- Experience with ITSM tools (like Jira, ServiceNow, BMC Remedy).
- ITIL certification is highly desirable.
- Must have knowledge of ITIL processes.
- Creative problem-solving skills
- Ability to break down complex problems in a simplified way
- Creative thinking and ability to innovate
- Ability to work cross-functionally for the greater good of the company
- A passion for the service delivery excellence
- Project management skills - ability to meticulously plan and execute campaigns and activities
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
