Assurance Deputy Manager

We are seeking an experienced and result-oriented Workforce Management professional with a strong understanding of workforce management concepts, and has hands-on experience in capacity planning, resource scheduling, allocation of projects to professionals, skills management, real-time adherence, monitoring intra-day service levels and bench management.

We are looking for dynamic professionals who can work with the business to predict future demand projections and optimize resource availability to assign best-fit staffing on projects. The suitable candidate will be responsible to review staffing requests through our prescribed demand intake systems, assess personnel requirements based on resource skills, client continuity, staffing rules and regulatory compliance guidelines, and fulfill the staffing needs based on the best-fit resource availability options.

As a Deployment Senior Associate, you will be responsible to meet the prescribed resource management KPIs for the assigned Business Unit, Sub-Business Unit, Industry/Sector or territory. You will provide subject matter support to stakeholders, optimize schedules for our business professionals, ensure optimal utilization of business professionals, maximize fulfilment of staffing requests, implement staffing portfolio plans and mitigate over/under staffing situations.

To ensure success as a Deployment Senior Associate, you should possess extensive domain knowledge in resource management, demand supply planning, schedule management, capacity and headcount planning, bench management, staffing conflict management, resource allocation and business analytics.

Prior resource management experience in Big 4s, Audit/Tax/accounting practice and/or financial services industry will be preferred but not mandatory.

Key Responsibilities:

• Review demand pipeline and generate capacity to enable effective staffing on projects.
• Ensure all open staffing requests are fulfilled within the defined SLAs.
• Fulfill all staffing requests as per client needs, staffing portfolio plans, scope of work, skills, prior experience, client continuity, productivity thresholds etc.
• Ensure 100% compliance to all compliance restrictions and business rules associated with resource allocations and staffing on projects.
• Demonstrate success against all business, operational and people management KPIs.
• Monitor and resolve overbooking and staffing conflicts by providing practical and effective alternate staffing solutions.
• Minimize staffing gaps, reduce non billable time and optimize staffing during busy periods.
• Analyze and execute staffing solutions to meet unplanned demands.
• Publish effective reports and dashboards to monitor, analyze and report against key KPIs.
• Participate in business meetings, stakeholder connects and deployment reviews.
• Perform regular reviews to ensure quality of delivery.
• Drive continuous improvement, process transformation and automation to create measurable efficiencies within the team.

Key Skills and Experiences:

• Graduate or post-graduate in any workstream, with a good academic record.
• 4 – 5 years of relevant, post-qualification work experience in a reputed organization with a proven track record of career growth and stability.
• 1 – 2 years of experience in managing stakeholders will be preferred.
• Must have hands-on knowledge of working on staffing tools.
• Client focused and solution-oriented mindset will be mandatory.
• Prior experience of working in cross-location teams will be preferred.
• Excellent interpersonal and communication skills.
• Good negotiation skills.
• Excellent organizational and time-management skills with a proven record of working under tight deadlines.
• Ability to analyze large data and identify trends to draw intelligent inferences and projections will be preferred.
• Good working knowledge of MS Excel and MS PowerPoint. The incumbent should have very good understanding of Excel functions, formulae, Pivot tables, Charts and tables.