Associate Transactions & Processing

Job Description

Associate Transactions & Processing role provides a standard and consistent method for involving the master servicer making advances or servicing advances to the Trust and the monitoring those advances relative to the appraised value of the property. It entirely deals upon Borrower requests that requires the consent of Lender to make required modifications on the subject loan. The Master Servicer ensures to approve the consents of Borrower after reviewing various loan documents and submits them to Special Servicer and Asset Managers using standardized templates. Overall Summary and Recommendations are provided which briefs out the significant terms of Borrower request in Recommendation Memo. Responsibilities: Support internal and external customers with inquiries and complaints regarding loan servicing needs Monitor loan system and resolve customer issues, and process complex transactions online Perform moderately complex administrative, transactional, operational and customer support tasks Act as primary loan servicing contact that involve construction monitoring and disbursements Monitor collateral and preparing payoff letters, releasing collateral Audit loan systems of record for new loan setups, modifications and data input, and customer research and billing Receive direction from supervisors, and escalate non-routine customer concerns to experienced individuals Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals Interact with internal customers Receive direction from leaders Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements Required Qualifications: Masters degree in finance and accounting. 2+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education. Strong verbal and written communication skills are crucial for engaging with candidates and hiring managers. Demonstrated capacity to achieve results in a fast-paced, high-volume, and dynamic setting. Organizational and administrative skills that reflect attention to detail and the ability to prioritize amidst competing demands. Strong work ethic and a sense of urgency. Skilled in managing sensitive information while upholding privacy. Handling workload and special projects efficiently. Ability to work both independently and within a team environment. Intermediate excel skills are required for this role.