Associate Tester Support & Data Specialist

• Generate Payments for Global Onsite Testers: Validate tester completion and generate gift card payments for onsite testers within 48 hours.
• Triage Tester Support Tickets: Analyze submitted tickets from testers regarding platform functionality, payment inquiries, and technical challenges.
• Prioritize and escalate tickets: Categorize tickets based on urgency and impact, escalating complex issues to the appropriate internal teams when needed.
• Champion best practices: Ensure consistent and efficient resolution of support requests by adhering to internal guidelines and procedures.
• Support Data standardization initiatives and build-out of reporting to drive key business insights
• Recommend improvements: Analyze trends and identify areas for optimization within the support process, proposing valuable enhancements to benefit both testers and the platform.
• Bridge the gap: Respond to uTest community members within 72 business hours, providing clear and empathetic communication in English.
• Technical wizard: Assist testers with basic technical troubleshooting steps for platform-related issues.
• Confidentiality is key: Handle sensitive tester information with discretion and professionalism, adhering to strict data privacy regulations.

Youre the perfect fit if you:

• Have excellent communication skills, both written and verbal, with a knack for crafting clear and concise responses.
• Possess a strong analytical mind and are adept at problem-solving, prioritizing tasks, and navigating complex situations.
• Thrive in a dynamic environment and can adapt to changing priorities and deadlines with a smile.
• Are a natural collaborator and possess the ability to build strong relationships with internal and external stakeholders.
• Exhibit exemplary attention to detail and a commitment to accuracy in all your work.
• Are proficient in English, able to communicate effectively with a global audience.
• Have a basic understanding of technical concepts and experience troubleshooting software-related issues is a plus.