Senior Tester Support Specialist Applause

3.0 - 6.0 years

5 - 9 Lacs

hyderabad, telangana, india

On-site

Senior Tester Support Specialist Do you thrive in a fast-paced environment, love helping people, and possess a keen eye for detail uTest, the worlds largest global community of software testers, seeks a compassionate and detail-oriented Associate Tester Support Specialist to join our dedicated team. In this role, youll be the lifeline for our passionate community of testers, ensuring their voices are heard and issues are resolved swiftly and efficiently. Heres what youll do: Serve as Team Lead: Serve as a hands-on contributor while simultaneously managing small team focused on Support operations Triage Service Now tickets: Analyze submitted tickets from testers regarding platform functionali...

Posted 17 hours ago

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Associate Tester Support & Data Specialist Applause

1.0 - 4.0 years

3 - 7 Lacs

hyderabad, telangana, india

On-site

Generate Payments for Global Onsite Testers: Validate tester completion and generate gift card payments for onsite testers within 48 hours. Triage Tester Support Tickets: Analyze submitted tickets from testers regarding platform functionality, payment inquiries, and technical challenges. Prioritize and escalate tickets: Categorize tickets based on urgency and impact, escalating complex issues to the appropriate internal teams when needed. Champion best practices: Ensure consistent and efficient resolution of support requests by adhering to internal guidelines and procedures. Support Data standardization initiatives and build-out of reporting to drive key business insights Recommend improveme...

Posted 17 hours ago

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