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Associate Tester Support & Data Specialist Applause

1.0 - 4.0 years

3 - 7 Lacs

hyderabad, telangana, india

On-site

Generate Payments for Global Onsite Testers: Validate tester completion and generate gift card payments for onsite testers within 48 hours. Triage Tester Support Tickets: Analyze submitted tickets from testers regarding platform functionality, payment inquiries, and technical challenges. Prioritize and escalate tickets: Categorize tickets based on urgency and impact, escalating complex issues to the appropriate internal teams when needed. Champion best practices: Ensure consistent and efficient resolution of support requests by adhering to internal guidelines and procedures. Support Data standardization initiatives and build-out of reporting to drive key business insights Recommend improveme...

Posted 2 months ago

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