Associate Technical Support Analyst II

Caring. Connecting. Growing together.

Primary Responsibilities:

• IT service desk and tech support
• Handling phone calls and web tickets and teams chat
• Adherence
• Resolving users issues
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Any graduate with 2+ years of experience in Tech support/IT helpdesk environment
• Good knowledge of customer support
• L1 troubleshooting skills