Associate Solutions Engineer

MoEngage

0 - 1 years

9 - 10 Lacs

bengaluru

Posted:1 week ago| Platform:

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Skills Required

unix linux coding javascript html asset management troubleshooting customer engagement analytics private equity

Work Mode

Work from Office

Job Type

Full Time

Job Description

As a part of the Solutions Engineering team at MoEngage, here are some things you can expect:

Continuous learning on the end to end product and exposure to our cutting edge tech stack.
Each day is fast paced and challenging with new and priority customers getting onboarded in very close quarters
The prime and critical focal point for the company.
Be part of growing team and has immense visibility across the organization
Flexible culture and all doors open to drive ownership and leadership.
Clear cut career path defined for desired opportunities and new responsibilities to be taken up that assures growth or movement up the career ladder.

Roles & Responsibilities:

Investigating, troubleshooting, diagnosing and resolving technical issues in a cloud/SaaS environment
Communicating effectively (both verbal and written) with our customers and internal stakeholders
Customer obsessive and roll up the sleeve attitude to help resolve customer issues or queries with a minimum resolution time
Adding recurring issues to knowledge base articles or FAQs to minimize the turnaround time on closing support tickets
Give constant and constructive feedback to team leads , product and engineering team to improve customer experience and suggest process improvements.
Problem solving, having a natural curiosity and demonstrating the ability to learn rapidly
Communicating well with different audiences (developers, technical and non-technical users)

Requirements:

Adept in any one or more programming languages like Python , Java , Javascript , Angular , React , HTML/CSS
Exposure to Linux/Unix operating systems and REST API
Exposure to Database (SQL/Mongo) would be a huge plus
Exposure and hands on experience in one of the following like AWS,Kafka and ElasticSearch would be highly preferred
Excellent communication skills in written and spoken English

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