Job
Description
BMC Helix is a leading AI-powered, cloud-native, and on-premise deployable platform for service and operations management. Designed with microservices , containers , and API-first architecture , BMC Helix enables organizations to intelligently automate and scale their IT environments. The platform supports deployment across public cloud , private cloud , hybrid , and on-premise environmentsoffering unmatched flexibility for enterprise-grade operations. With cutting-edge Agentic AI capabilities, BMC Helix allows businesses to shift from reactive incident handling to predictive , autonomous service and operations management . From ITSM and ITOM to AIOps, BMC Helix empowers global enterprises to deliver exceptional user experiences while reducing operational complexity and cost. Join the Digital Solution Engineering team at BMC Helix as an Associate Solution Engineer, where technology meets business impact. This early-career role is ideal for recent graduates or individuals with 1-3 years of relevant experience who are excited to work at the intersection of enterprise technology and customer value. Youll work alongside experienced engineers, product specialists, and customer-facing teams to understand client challenges and demonstrate how BMC Helix can solve them. The role is split 50% technology (platform knowledge, demos, architecture , differenciators ) and 50% business (industry alignment, use cases, problem-solving). Here is how, through this exciting role, you will contribute to BMC's and your own success: Key Responsibilities Collaborate with the Global, Regional and Digital Solution Engineering teams to support customer engagements through solution design and tailored presentations. Participate in customer discovery sessions to understand technical requirements and business goals. Deliver value-driven demonstrations showcasing BMC Helix capabilities such as Agentic AI , intelligent automation, and cross-domain service integration. Help design and configure proof-of-value. Communicate technical conceptslike containerized microservices , multi-cloud/on-prem deployments , and platform integrations in a clear, business-relevant way. Engage with internal product, sales, and strategy teams to align solutions with evolving customer needs. Stay current on trends in GenAI, ITSM, ITOM, AIOps and enterprise digital transformation. To ensure youre set up for success, you will bring the following skillset and experience: Bachelors degree in Computer Science, Information Technology, Engineering, or a related field. 03 years of experience in a technical, consulting, or customer-facing role. Excellent communication and presentation skills, comfortable engaging both technical and non-technical stakeholders. Interest or hands-on experience with Generative AI (GenAI) and Large Language Models (LLMs) for use cases such as natural language interfaces, intelligent automation, or conversational support. Foundational knowledge of cloud platforms (AWS, Azure, GCP), microservices, and container technologies (Docker, Kubernetes). Passion for technology and a strong desire to understand enterprise IT challenges. Team-oriented, adaptable, and eager to learn in a fast-paced environment. Exposure to platforms like BMC Helix, ServiceNow, Jira Service Management, or similar. Basic scripting or API knowledge (e.g., Python, JavaScript, REST). Familiarity with ITIL, DevOps principles, or service management concepts. Multilingual skills are a plus: fluent in English; proficiency in additional languages such as Spanish, French, German, Italian, etc., is a plus.
