Job
Description
As an Associate Solution Engineer at BMC Helix, you will be joining a dynamic team that champions trust, diversity, and community engagement. Your role will involve collaborating with various teams to design tailored solutions for customers, deliver value-driven demonstrations, and stay updated on industry trends. Your contribution will be crucial in driving both BMC's success and your own. Your key responsibilities will include: - Collaborating with Global, Regional, and Digital Solution Engineering teams to support customer engagements through solution design and tailored presentations. - Participating in customer discovery sessions to understand technical requirements and business goals. - Delivering value-driven demonstrations showcasing BMC Helix capabilities such as Agentic AI, intelligent automation, and cross-domain service integration. - Helping design and configure proof-of-value. - Communicating technical concepts such as containerized microservices, multi-cloud/on-prem deployments, and platform integrations in a clear, business-relevant way. - Engaging with internal product, sales, and strategy teams to align solutions with evolving customer needs. - Staying current on trends in GenAI, ITSM, ITOM, AIOps, and enterprise digital transformation. To ensure your success in this role, you should possess the following skillset and experience: - Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. - 3 years of experience in a technical, consulting, or customer-facing role. - Excellent communication and presentation skills, comfortable engaging both technical and non-technical stakeholders. - Interest or hands-on experience with Generative AI (GenAI) and Large Language Models (LLMs) for use cases such as natural language interfaces, intelligent automation, or conversational support. - Foundational knowledge of cloud platforms (AWS, Azure, GCP), microservices, and container technologies (Docker, Kubernetes). - Passion for technology and a strong desire to understand enterprise IT challenges. - Team-oriented, adaptable, and eager to learn in a fast-paced environment. - Exposure to platforms like BMC Helix, ServiceNow, Jira Service Management, or similar. - Basic scripting or API knowledge (e.g., Python, JavaScript, REST). - Familiarity with ITIL, DevOps principles, or service management concepts. - Multilingual skills are a plus: fluent in English; proficiency in additional languages such as Spanish, French, German, Italian, etc., is a plus. BMC's culture is centered around its people, with a commitment to diversity and authenticity. If you are passionate about technology and eager to contribute to a cutting-edge team, BMC encourages you to apply, regardless of your background or career break. As an Associate Solution Engineer at BMC Helix, you will be joining a dynamic team that champions trust, diversity, and community engagement. Your role will involve collaborating with various teams to design tailored solutions for customers, deliver value-driven demonstrations, and stay updated on industry trends. Your contribution will be crucial in driving both BMC's success and your own. Your key responsibilities will include: - Collaborating with Global, Regional, and Digital Solution Engineering teams to support customer engagements through solution design and tailored presentations. - Participating in customer discovery sessions to understand technical requirements and business goals. - Delivering value-driven demonstrations showcasing BMC Helix capabilities such as Agentic AI, intelligent automation, and cross-domain service integration. - Helping design and configure proof-of-value. - Communicating technical concepts such as containerized microservices, multi-cloud/on-prem deployments, and platform integrations in a clear, business-relevant way. - Engaging with internal product, sales, and strategy teams to align solutions with evolving customer needs. - Staying current on trends in GenAI, ITSM, ITOM, AIOps, and enterprise digital transformation. To ensure your success in this role, you should possess the following skillset and experience: - Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. - 3 years of experience in a technical, consulting, or customer-facing role. - Excellent communication and presentation skills, comfortable engaging both technical and non-technical stakeholders. - Interest or hands-on experience with Generative AI (GenAI) and Large Language Models (LLMs) for use cases such as natural language interfaces, intelligent automation, or conversational support. - Foundational knowledge of cloud platforms (AWS, Azure, GCP), microservices, and container technologies (Docker, Kubernetes). - Passion for technology and a strong desire to understand enterprise IT challenges. - Team-oriented, adaptable, and eager to learn in a fast-paced environment. - Exposure to platforms like BMC Helix, ServiceNow, Jira S
