Associate Production Specialist

Role Overview: As a member of the IDC Global Data Products team, your objective is to provide client fulfillment and production support based on subscription and ad-hoc data requests. Initially, for the first 3-6 months, you will shadow and assist a Lead Production Team member, performing administrative tasks and learning the responsibilities of a production lead. Post the initial stage, your responsibilities will expand to managing production for assigned products, ensuring validation of deliverables, handling customer inquiries, troubleshooting user/tool issues, and participating in ad hoc production projects. Key Responsibilities: - Execute day-to-day operations such as approving new or renewal clients, responding to delivery inquiries, and ensuring accuracy across all records. - Coordinate product deliveries and deadlines between related product lines within and outside the USA. - Provide support to internal customers and Analyst Teams, ensuring operational processes meet established metric fulfillment targets. - Offer timely follow-up for fulfillment requests requiring additional client information and address customer issues and inquiries promptly. - Undertake administrative tasks or projects as assigned, and contribute ideas during downtime to support other areas within the group. Qualifications Required: - Bachelor's degree in business, marketing, economics, or related fields with exceptional written and communication abilities. - High level of integrity, ethics, and professionalism, along with 95+% English writing and speaking skills. - Experience in product management administration and online client delivery. - Knowledge of fulfillment and client delivery methodology, computer literacy, and proficiency in MS Office Suite. - Ability to manage multiple projects simultaneously in a fast-paced environment, analyze details, and work with a sense of urgency. - Proficiency in Microsoft Excel, process improvement, workflow optimization, and project management concepts. - Strong analytical skills, time management, client-facing communication, and the ability to handle detailed work accurately. - Capability to remain calm in high-pressure situations, work with remote teams, and independently with minimal supervision. (Note: Additional details about the company were not provided in the job description.),