Associate Product Manager - Conversational AI

As an Associate Product Manager for Conversational AI at IDFC First Bank, your role involves supporting in defining, building, and scaling AI-driven solutions to enhance customer engagement, automate workflows, and drive hyper-personalization across digital and assisted channels. **Key Responsibilities:** - Assist in defining the roadmap and strategy for AI-driven banking solutions. - Identify high-impact AI use cases to improve customer experience, self-service, and operational efficiency. - Work closely with AI engineers, data scientists, and UX teams to build and optimize AI-powered solutions. - Prioritize features based on business impact, user insights, and technological feasibility. - Support in building and launching AI-powered chatbots, voice assistants, and personalized recommendation engines. - Collaborate with designers to create natural and intuitive conversational interfaces. - Ensure AI models deliver accurate, relevant, and personalized responses while maintaining compliance. - Monitor AI performance metrics and iterate based on real-time data insights. - Work with Growth, Digital Banking, and Customer Support teams to align AI solutions with business goals. **Qualification Required:** - Bachelors degree in any relevant stream. - Post-graduation in any stream. - 0 to 2 years of relevant experience. Please note that the above description is based on the provided job details and does not include any additional information about the company.,