Posted:2 days ago|
Platform:
On-site
Full Time
The Associate - Premium Services will be responsible for supervising and ensuring the delivery of exceptional premium services to passengers, including VIPs, frequent flyers, and premium class ticket holders, at the hub airport.
-Assist premium passengers with check-in, lounge access, boarding, and special assistance.
-Ensure professionalism, courtesy, and efficiency in meeting passenger needs.
-Guide premium service staff to deliver exceptional customer experiences.
-Coordinate with lounge teams to maintain a welcoming environment and manage guest flow.
-Resolve lounge issues promptly and uphold service standards.
-Build strong relationships with premium passengers, corporate clients, and travel agents.
-Address inquiries, feedback, and complaints with empathy and professionalism.
Any Fulltime Graduate
0-2 years of overall experience preferably from Hospitality, Travel & Tourism, Aviation Industry
Good communication skills
Excellent customer service skills
Active listening
Understanding customer needs
Air India Limited
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