Associate Middleware Support Admin

Rotational shift between morning/afternoon/night shifts

Job Summary

This individual level contributor is primarily responsible for supporting messaging middleware runtime systems by deploying application code and configurations, performing routine preventive maintenance such as software updates and certificate renewals, and assisting to troubleshoot and resolve simple problems.

Essential Responsibilities

• Provide operational support for production and pre-production IBM ACE and IBM MQ systems.
• Working as part of a team, execute assigned tasks, following SOPs, technical standards, and best practices.
• Complete incoming assigned requests to perform routine tasks for customer application teams and developers, such as deploying application code, modifying middleware server configuration, restarting services, renewing and deploying TLS certificates.
• Follow documented production support processes such as incident management, problem management and root cause analysis, and change enablement practices, leveraging the service management system.
• Respond to technical incidents and follow SOPs to perform basic troubleshooting of the application runtime environment on the web middleware servers, such as checking system logs, looking for down or hung processes, confirming correct configurations, perform actions to restore operational service to the system, and then report results back to the customer reporting the problem.
• Respond to alerts from 24x7 monitoring when performance or availability thresholds are triggered; take proactive, corrective measure to prevent customer downtime or outages.
• Complete assigned tasks for preventive maintenance activities such as applying software updates to the middleware stack, testing system recovery procedures, and as part of lifecycle management, support the migration of the middleware and application environment to new servers.
• Submit and track requests for dependency tasks to infrastructure, security, or other technical teams through service management system.
• Utilize process automation using DevOps tools such as Jenkins, Ansible, Urban Code Deploy.

Job Qualifications

• Bachelor's degree in IT, Computer Science, CIS, or related field.
• In lieu of a Bachelor's degree, equivalent work experience of three (3) years in IT or Computer Science may be substituted.

Preferred Qualifications

• Familiarity with Unix/Linux systems
• Some experience with developing programs using a modern language such as Java, Python, or C++