Associate Manager - Infrastructure - Storage

Role & responsibilities

Knowledge Required:

Ensure accuracy:

Ensure quality:

Keep Sutherland aligned:

Provide Solutions:

Enforce the workforce:

Lead the team:

Perform Management tasks:

To succeed in this position, you must:

• Fluency in English

• Excellent verbal and written skills

• Enhanced planning and organizational skills

• Excellent communication and interpersonal skills

• Ability to lead a Technical Team

• Presentation and Document Preparation Skills

• Maintaining client relationships

• Critical thinker and problem-solving skills

• Good time-management skills

• Sense of ownership and pride in your performance and its impact on the companys success

• Willingness to work 24/7 shifts (including night shifts)

• Ability to work and handle pressure in high-stress environments

• Proactive problem-solving skills

  : Anticipating issues and implementing preventive measures.

• Customer-centric mindset

  : Focus on delivering exceptional customer experiences.

• Adaptability to emerging technologies

  : Staying up-to-date with advancements and applying them effectively.

• Conflict resolution skills

  : Handling and resolving conflicts within the team or with clients.

• Training and mentorship

  : Ability to train and guide team members to enhance their skills.

• Budget management skills

  : Experience in managing budgets and ensuring cost-effective solutions.

• Compliance awareness

  : Familiarity with industry standards and compliance requirements.

• Multi-tasking abilities

  : Managing multiple priorities and tasks simultaneously.

• Metrics-driven approach

  : Setting and tracking KPIs to measure success.

• Remote work management skills

  : Effectively managing distributed or remote teams.

• Incident management expertise

  : Handling critical situations, such as outages, with a solution-oriented approach.

• Cultural awareness

  : Working effectively with diverse teams and clients from different backgrounds.