Associate Manager-Debt Management

The role of Associate Call Center Manager in the Collections department involves organizing, directing, and overseeing call center activities to ensure efficient debt collection processes and optimization of Management Information Systems (MIS). It is essential to adhere to the bank's guidelines while working closely with collection managers and the legal team to initiate legal actions against delinquent customers and resolve complex issues, thus contributing to the bank's larger objectives. Primary responsibilities include designing strategies to minimize bank losses by effectively recovering debts owed through call centers, designing campaigns aligned with collection strategies, supporting initiatives to reduce fraud risks, maintaining productivity dashboards, using automation tools and digital initiatives for process efficiency, and conducting detailed delinquency analysis to recommend product team changes. Secondary responsibilities involve recommending process improvements to enhance service efficiency and quality, as well as suggesting enhancements to processes and policies within Retail Banking to drive operational efficiencies and deliver high-quality customer service. The educational qualifications required for this role are a graduate or post-graduate degree in any field, with a minimum of 2 years of experience in collections.,