Associate Manager, Business Operations

About PhonePe Group: At PhonePe, we prioritize creating an environment where you can excel at work every day. Empowering our employees and trusting them to make the right decisions is at the core of our culture. From day one, you have ownership of your work, allowing you to see projects through from start to finish. A passion for technology is integral to being part of the PhonePe team. If you enjoy developing technology that impacts millions, collaborating with some of the brightest minds in the country, and working towards your goals with purpose and agility, then PhonePe is the place for you! Your responsibilities will include designing new processes and optimizing existing ones to accommodate changes in products, regulations, or other influencing factors. Collaboration with various teams, both internal and external, is key to ensuring seamless process execution and achieving desired service levels. You will manage operational tasks by engaging with cross-functional teams, including tech, product, and business units. Setting up scalable Standard Operating Procedures (SOPs) and exploring automation possibilities to enhance processes will also be part of your role. Timely reconciliation of transactions, performance metric management, and driving improvements in transaction success rates are vital to your responsibilities. Working closely with cross-functional teams to enhance operational efficiency and user experience will be essential. Additionally, you will track and prioritize the implementation of projects by partner banks, monitor daily category performance, and collaborate for timely enhancements. Defining key metrics, monitoring process execution, leading process streamlining efforts, and assigning work to Operations analysts are critical aspects of your role. Requirements: - A proactive individual with a drive for clarity and outcomes while fostering collaboration. - Strong communication skills and the ability to negotiate effectively. - Proficiency in Excel and basic knowledge of SQL. - B.Tech/MBA qualifications are preferred. PhonePe Full-Time Employee Benefits: - Insurance Benefits: Medical, Critical Illness, Accidental, and Life Insurance. - Wellness Program: Employee Assistance, Onsite Medical Center, Emergency Support. - Parental Support: Maternity and Paternity Benefits, Adoption Assistance, Day-care Support. - Mobility Benefits: Relocation and Transfer Support, Travel Policy. - Retirement Benefits: PF Contribution, Gratuity, NPS, Leave Encashment. - Other Benefits: Higher Education Assistance, Car Lease, Salary Advance. Working at PhonePe offers a fulfilling experience with great colleagues, a creative work environment, and opportunities to explore roles beyond your defined job description. Learn more about PhonePe on our blog.,