Associate

KEY RESPONSIBILITIES

Customer Service

• Adherence Customer Service standards (as per the Customer Service Excellence Module)

• Acknowledge customer with a smile and always greet

• Feedback on merchandise and customer needs/price/competition

Merchandising

• Stock receiving & verification of stocks

• All items must carry right barcode, price tags and security tags

• Merchandise to be kept uniformly and neatly

• Ensure proper display and highlight New Arrivals

• Visual display

  as per standards

Stock Maintenance & Replenishment

• Stock replenishments & maintenance.

• Check all merchandise on display to ensure that no defective merchandise have been supplied

• Give requirement of fast moving styles to Supervisor/MC

• Monitor & report stock loss due to theft by customers/ staff or due to carelessness and negligence.

Cleanliness & Maintenance

• Cleanliness, Dusting & fixture maintenance

• Cleaning material given must be maintained and stored neatly when not in use

• Keep the floor area free from any obstacles

Workplace Services

• Maintenance

  of records in the department

• Global count/ perpetual to be conducted as per set processes

• WBC/ Damage segregation

• Segregation and scanning of stocks for PRN/ RSTN/ PODRole & responsibilities

Preferred candidate profile