Position Overview
In this role, you will handle the overall immigration processes for our clients, providing timely and accurate support in order to meet internal metrics and deliver on our customer commitments. You will also work closely with our Network Partners in certain countries, with a focus on efficiency and providing a high-quality client experience.
Duties And Responsibilities
- Initiate, assess, prepare, and monitor cases for assigned countries.
- Anticipate and meet client needs, offering proactive advice.
- Stay updated on industry events and changes to legislation, as relevant to clients.
- Communicate with clients, embassies, and authorities, and build and maintain warm client relationships.
- Respond to inquiries promptly, comprehensively and accurately.
- Attend client meetings, telephone & video conferences/ webinars as required.
- Manage time effectively and prioritize critical tasks.
- Exceed customer expectations and meet service level agreements.
- Contact Embassies, Consulates, Visa Application Centres and other authorised agencies or authorities to confirm requirements and details, as required.
- Recommend improvements in work procedures, policies or systems.
- Work with third party providers across the globe to efficiently deliver services to clients.
- Use sound judgment in assessing client risk and escalate potential issues to management in a timely manner.
- Update and maintain all applicable data and documents in Immigo (Newland Chase Immigration System).
- Ensure all work undertaken is in scope, is billed promptly and that fees are agreed/ approved in advance for additional services.
- Work with integrity, maintain confidentiality, and uphold company values.
- Handle applications expediently, accurately, and in compliance with immigration laws.
- Adhere to company policies and procedures consistently.
- Undertake other reasonable duties as required.
Person Specification and Competencies
- Graduate level degree or equivalent (desirable)
- Previous immigration and/ or consular visa experience
- 1-2 years of experience or more
- Ability to research, identify, analyze and interpret information from a range of sources and develop an appropriate solution
- Ability to work as part of a team and under supervision
- Ability to undertake work on a project basis
- Able to demonstrate a positive and flexible attitude to work, particularly new initiatives
- Ability to manage a diverse and varied workload
- Ability to maintain a clear overview of the key issues and prioritize effectively
- Proficiency/ fluency of English language, spoken and written
- Arabic language (desirable)
- Results oriented and operates with a strong level of accountability
- Strong focus with exceptional interpersonal and communication skills; proactive approach to addressing and communicating issues, providing feedback and solutions
- Time management and planning skills
- Problem solving and analytical skills within a fast-paced environment with competing demands
- Presenting and communicating information
- Efficient and effective use of systems
About CIBT
CIBT is the leading global provider of immigration and visa services for corporations and individuals with over 1,700 expert immigration and visa professionals, attorneys and qualified migration consultants located in over 60 offices in 27 countries.With 30 years of experience, CIBT is the primary service provider to 75% of Fortune 500 companies.CIBT offers a comprehensive suite of services under two primary brands: Newland Chase, a wholly owned subsidiary focused on global immigration strategy and advisory services for corporations worldwide and CIBTvisas, the market leader for business and other travel visa services for corporate and individual clients, and Blair Consular Services, operating for over 55 years, facilitates the procurement and certification of documentation.
