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Associate II - Shared Services & Workday

Associate II - Shared Services & Workday

Aristocrat

3 - 6 years

5 - 8 Lacs

noida

Posted:1 day ago| Platform:

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Skills Required

service level c customer service orientation data reporting manager technology associate ii hr customer service gaming service operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Associate, Service Operations People and Culture (P&C) is responsible for responding to inquiries from employees, implementing P&C transactions, and data reporting using Workday and other HR systems. This role requires great accuracy, customer service orientation, and an ability to use discretion and latitude to prioritize service requests.

Provide excellent customer service in response to HR-related inquiries from employees, P&C Business Partners, and managers via multiple channels, including email, instant message, chat, and phone.
Resolve inquiries accurately and within timeline by accessing knowledge guides and information in multiple systems.
Process P&C transactions by collecting required information from the employee, manager, or other collaborators internally and externally.
Apply the case management tool to assemble all inquiries, customer information, case data, and updates, and communicate the resolution to the requestor or call out more complex issues to the appropriate team member.
Handle workload efficiently to fulfill commitments in accordance with established service level agreements (SLAs)
Effectively communicate P&C policies and programs while demonstrating active listening skills and a commitment to employee experience.

What We Are Looking For

Bachelors Degree in HR or equivalent experience.
Prior experience fielding high-volume customer inquiries within a corporate environment.
Excellent verbal and written communication skills.
A passion for excellent customer service, adaptable & flexible.
Ability to multitask and work effectively and efficiently, delivering high-quality work in a fast-paced, changing work environment.
Ability to comply with handling sensitive and confidential employee data.
Works under general direction; must be able to work independently.
Ability to apply knowledge guide materials in performing research and answering inquiries.

Why Aristocrat

World Leader in Gaming Entertainment
Robust benefits package
Global career opportunities

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Aristocrat

Gaming and Entertainment

Henderson

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Associate II - Shared Services & Workday