Associate Field Service Technician

As a Field Service Technician, your primary responsibility will be to install, debug, and provide technical maintenance for product and component hardware and software at customer premises. You will be required to conduct scheduled inspections, cleaning, and other services, as well as perform minor product repairs within your assigned territory. It is essential to ensure that products are operating correctly, resolve any identified issues, and escalate them as per established procedures when necessary. Your role will also involve scheduling services, completing all required paperwork, and collaborating with customers to guarantee their satisfaction with service delivery and understanding of product functionality. You will gradually gain familiarity with Field Service Technician practices and procedures. Under the guidance of more experienced technicians, you may be involved in various tasks, including incident handling, preventive maintenance, IMAC/R procedures, and customer training. This will require you to utilize diagnostic tools for troubleshooting hardware and software failures, perform hardware repairs at a component level, clean and adjust mechanical components, configure and install software, perform routine checks as per documented procedures, refill consumables as directed, and instruct customers on the usage and operation of installed hardware and software. To be successful in this role, you should possess a combination of education and relevant work experience in Field Services, totaling at least 1-2 years. Strong written and verbal communication skills are essential for effective interaction with customers and team members. Additionally, you must have a valid driver's license and a driving record that meets the fleet requirements of the company. Participating in regular hardware and software training sessions, both on the job and through various mediums, will also be a part of your responsibilities. Furthermore, you will be expected to contribute to the achievement of agreed Key Performance Indicators (KPIs) and assist with any special projects that may be assigned to you.,