Associate Field Service Technician

Role Overview: You will be working as a Field Service Technician, responsible for installing, debugging, and providing technical maintenance for product and component hardware and software at customer premises. Your duties will include conducting scheduled inspections, cleaning, and other services, as well as performing minor product repairs within your assigned territory. It is crucial to ensure that products are functioning correctly, resolve any identified issues, and escalate them as per established procedures when necessary. Your role will also involve scheduling services, completing all required paperwork, and collaborating with customers to ensure their satisfaction with service delivery and understanding of product functionality. Key Responsibilities: - Gain familiarity with Field Service Technician practices and procedures under the guidance of experienced technicians - Perform tasks such as incident handling, preventive maintenance, IMAC/R procedures, and customer training - Utilize diagnostic tools for troubleshooting hardware and software failures - Conduct hardware repairs at a component level, clean and adjust mechanical components, configure and install software - Perform routine checks as per documented procedures, refill consumables as directed, and instruct customers on the usage and operation of installed hardware and software Qualifications Required: - Possess a combination of education and relevant work experience in Field Services totaling at least 1-2 years - Strong written and verbal communication skills for effective interaction with customers and team members - Must have a valid driver's license and a driving record that meets the fleet requirements of the company - Participate in regular hardware and software training sessions to enhance skills and knowledge - Contribute to the achievement of agreed Key Performance Indicators (KPIs) and assist with any special projects assigned (Note: No additional details of the company were provided in the job description.),