Associate Engineer

Role Description

• As a member of Global Network Services (GNS) team, the Global Monitoring Center (GMC) Network Operations Level-1 Engineer is the in-shift detection, notification and escalation point for network issues.The Network Engineer has the primary responsibility for managing and responding to Network, Hardware and circuit events which may result in impaired connectivity to Deutsche Bank clients and business.The position requires an in-depth understanding of how logical and physical connectivity issues can affect the reliability and quality of network traffic and in turn application and other infrastructure components

What we'll offer you

• As part of our flexible scheme, here are just some of the benefits that you ll enjoy
• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• The preferred candidate will possess all the following competencies:
• Strong understanding of Deutsche Bank Network topology to be able to initiate investigation of issues that affect to maintain a reliable network connection to the Banks infrastructure
• Proactively monitor, recognize, analyze, isolate and/or resolve events and follow processes utilizing a variety of documented tools and techniques
• Ability to communicate effectively throughout the incident management process to ensure that all communications are timely and accurate, as per documented process
• Follow documented support procedures, managing each issue through resolution or turnover to maintain established service levels
• Track update and resolve all assigned incidents and changes in the incident management system, ensuring that documentation is thorough, accurate and meets a standard of high quality
• Properly escalate incidents in a timely manner per support guidelines and procedures
• Liaise with carriers, maintenance partners, internal L2 or other support groups to collaborate on the resolution of incidents
• Maintain technical skills through participation in ongoing training
• Responsible for the internal and external communication of issues to management, other internal support groups, and the customers via email broadcasts or phone
• The position is required to perform in shift operations duty 24x7x365

Your skills and experience

• Knowledge of Network monitoring tools like SMARTs, Netcool or other fault monitoring toolsets
• Knowledge of ServiceNow or other incident and change management tools
• Broad knowledge and background on TCP/IP, MPLS, WAN, and LAN technologies - Ethernet, Spanning Tree etc.
• Good working knowledge on Cisco IOS/operating systems and Cat OS, Nexus 5k/7k/9k & FEX, Arista switches
• Sound understanding and working knowledge of Routing (RIP, EIGRP, OSPF, BGP)
• Knowledge of data-center and wide-area-network routing/switching, tunneling, security operations/engineering, MPLS and Ethernet carrier transports, Wi-Fi
• Experience with liaising with carriers and vendors for faults
• Ability to interpret firewall logs and look for specific permission or denial of a source IPs to a specific destination in support of troubleshooting
• At least 2 years of experience working as a Network Operations Analyst, or equivalent first or second level network support experience in a Global Support Environment
• Ability to work in 24 hrs. rotating shifts.
• Excellent verbal/written communication, organizational skills, ability to prioritize constant changing workload to meet business demand
• Good interpersonal skills and ability to work as a high performing team
• Good understanding of ITIL and service management principals. Preferred ITIL certification
• Bachelor's degree or equivalent experience
• Preferred Cisco Certified Network Associate (CCNA) or higher