Job Summary: We are looking for a highly motivated and enthusiastic junior resource to join our IT support team as a Support Engineer. This is an entry-level position ideal for candidates looking to kick-start their career in IT operations and support. The role involves providing first-level technical assistance, monitoring system health, and escalating issues as needed. Key Responsibilities: Provide first-level technical support and issue resolution for users. Monitor system and application alerts using monitoring tools. Log, track, and resolve incidents and service requests within defined SLAs. Perform routine system checks and basic troubleshooting. Escalate complex or unresolved issues to the next level support teams. Maintain accurate documentation of issues and resolution steps. Follow standard operating procedures and guidelines during incident handling. Coordinate with teams for scheduled maintenance or upgrades. Willing to work in rotational shifts, including weekends or holidays if required. Required Skills and Attributes: Basic understanding of computer systems, networks, and troubleshooting. Strong communication and interpersonal skills. Eagerness to learn and adapt to new technologies. Ability to follow instructions and work collaboratively in a team environment. Proactive and self-motivated attitude toward tasks. Good to Have: Basic knowledge of cloud platforms such as AWS or GCP. Exposure to system administration tasks (Windows/Linux). Familiarity with ticketing systems and monitoring tools. Education: Bachelor’s degree in Computer Science, Information Technology, or a related field. Experience 1-2 years