Associate Director(Delivery)

osition:

Location:

Department:

Experience:

About the Role:

Associate Director – Delivery

Key Responsibilities:

• Leadership & Strategy

• Drive end-to-end delivery for Medical Coding and CDI operations across multiple clients/projects.
  
• Develop and implement operational strategies to meet business goals, SLAs, and compliance standards.
  
• Partner with senior leadership and clients to identify process improvement opportunities and business growth initiatives.
  

• Operational Excellence

• Oversee daily operations, resource allocation, and productivity metrics for coding and CDI teams.
  
• Ensure adherence to industry regulations (AAPC, AHIMA, HIPAA) and internal quality standards.
  
• Monitor accuracy, turnaround time (TAT), and audit performance to maintain excellence.
  

• Clinical Documentation Improvement (CDI)

• Lead CDI initiatives to enhance the accuracy and completeness of clinical documentation.
  
• Collaborate with physicians, coding, and quality teams to improve case mix index (CMI) and risk adjustment outcomes.
  
• Drive training and upskilling programs for CDI specialists.
  

• Medical Coding Operations

• Oversee multi-specialty coding delivery teams (IP/OP/ED/Profee, etc.).
  
• Manage client relationships and ensure timely delivery of accurate coding services.
  
• Stay updated on payer guidelines, coding standards (ICD-10-CM, CPT, HCPCS), and audit requirements.
  

• People Management

• Lead, mentor, and develop high-performing teams; drive engagement and retention.
  
• Partner with HR for workforce planning, training, and performance management.
  

Required Skills & Qualifications:

• Bachelor’s degree in Life Sciences, Nursing, or related medical field (Master’s preferred).
  
• 12–18 years of experience in

  Medical Coding Operations

  , with at least 3–5 years in a

  leadership role managing CDI teams

  .

• Mandatory:

  Hands-on experience in

  Medical Coding Operations

  and

  Clinical Documentation Improvement (CDI)

  .
• Certifications such as

  CPC, CCS, CCDS, or CDIP

  preferred.
• Strong understanding of healthcare delivery models, coding regulations, and quality compliance frameworks.
  
• Proven track record of managing large teams and driving process transformation.
  
• Excellent communication, client management, and analytical skills.
  

Key Competencies:

• Strategic Thinking & Decision Making
  
• Client & Stakeholder Management
  
• Quality & Compliance Focus
  
• Leadership & People Development
  
• Continuous Improvement Mindset