Job
Description
Hiring for BDO India!! Designation: AD - Director Locations: Bangalore / Mumbai / Pune / Noida Qualification: CA Qualified & CMA Qualified 7-10 years - in Managed Services & Client acquisition . Expert knowledge in Accounting processes ( AP / AR / GL) Direct and Indirect taxation, IndAS, Month end closing, SAP / TALLY ERP knowledge as must. Interested candidate can write us to yogeswarisugumar@bdo.in JOB description : Reporting into the partner / director, is accountable for client acquisition and successful delivery of all Managed Service engagements and to provide a continuous revenue stream for Managed Services by enhancing and maintaining existing services. The AD of Managed Services provides leadership, direction, and guidance to the Managed Services team to ensure high standards of delivery and smooth running of our Managed Service engagements. Responsible for monitoring and managing key Managed Services KPIs including profitability, billable utilisation, revenue delivery (actual vs expected), margin, whilst identifying areas of improvement in relation to: Contractual Compliance Customer Satisfaction Resourcing and Scheduling Processes and Quality General Management Develop and maintain a team through coaching and performance management Build strong client relationships Support Account Management in cross-selling and up-selling additional Managed Services Delivery Management Experience working with resource providers to augment the core Managed Services resourcing Set, and deliver against, strategic and tactical priorities that align with business objectives Ensure that relevant SLAs are captured, validated and reported Develop and manage plans and strategies to improve performance, reliability and operational cost-effectiveness Manage the Services Resourcing and Scheduling right people on the right projects at the right time Ensure that strong processes are in place for Managed Service engagements to follow. Ensures consistency of processes across all Managed Service engagements Responsible for the maintenance, ongoing delivery, and solutions growth into existing clients Leads/Participates in Service Reviews as required Act as a point of escalation as required Ensure all engagements are being monitored and reported upon in an efficient and consistent way both internally and externally Responsible for full end-to-end management of the managed services lifecycle from, but not exclusive to; templates in/out, proposals in/out, framework negotiation and operational support, service escalation, client reviews and overall engagement within the customer Lead all improvement initiatives relating to reporting, monitoring and risk management across Managed Services The Successful Candidate will have: Ability to work tactically and perform strategically Proven new business and account management experience within managed solutions Target driven with ability to work to deadlines Excellent documentation skills and communication skills High degrees of initiative, independent working, and leadership skills Experience in managing offshore resource teams Ability and experience of managing services to contract Excellent fluency in ENGLISH Experience/Qualifications 7 to 10 years of operations management experience leading high-performance teams Strong analytical and numerical skills Strong organizational and team leadership skills Advocate for proven standardized processes and methodologies Experience managing budget, cost, and pricing of Managed/Support services Experience with monitoring and metrics of a Managed Services business
