Associate Director Technical Writer

Founded in 1988 and headquartered in Atlanta, Trimont is a specialized global commercial real estate loan services provider and partner for lenders seeking the infrastructure and capabilities needed to make informed, effective decisions related to the deployment, management, and administration of commercial real estate secured credit. With a team of 1100+ extraordinary Team Members spread across global offices, Trimont empowers its skilled global teams by providing necessary knowledge, advanced technology, and fostering a culture driven by values. This approach enables the teams to excel, build meaningful client relationships, and deliver the highest quality service, fostering pride in their work. Trimont is an innovative firm that attracts visionary professionals who value learning, growth, and collaboration. The work environment is focused on ongoing learning and providing opportunities for team members to take ownership of their careers. Working alongside the largest institutional lenders globally, Trimont oversees significant projects in the industry, offering unique opportunities to broaden skill sets and tackle challenging endeavors. The firm values ethics and excellence, creating an environment where there are no limits to what team members can achieve together. **Job Summary:** Trimont is seeking a detail-oriented Associate Director Technical Writer to create and maintain clear, accurate, and compliant procedural documentation. The role involves supporting operational excellence by translating complex technical processes into user-friendly procedures that align with regulatory standards and organizational goals. **Responsibilities:** - Write and update technical procedures, SOPs, and work instructions for operations teams. - Review technical manuals to produce accurate documentation. - Collaborate with engineers, SMEs, and compliance teams to gather and validate content. - Ensure all documentation meets internal standards and external regulatory requirements. - Incorporate human factors and performance accuracy in documentation through walk-downs and observations. - Manage documentation lifecycle and maintain version control. **Required Qualifications:** - Bachelor's degree in English, Communications, Business, Finance, or related field. - 3 to 5 years of experience in technical writing with a focus on procedural documentation. - Proficiency in tools such as Microsoft Word, Confluence, Excel, Visio, and document management platforms. - Strong understanding of structured writing, information architecture, and documentation standards. - Experience in servicing industries. - Excellent communication and interpersonal skills. **Desired Qualifications:** - Strong knowledge of commercial loan servicing terminology, processes, and platforms. - Experience with validation protocols and quality assurance documentation. - Ability to analyze metrics and feedback to enhance documentation usability. - Knowledge of digital documentation platforms and online help systems. **Standard Shift Time:** 7.30 am - 4.30 pm (BLR) & 8.30 am - 5.30 pm (HYD) - flexibility required during projects. Trimont is an equal opportunity employer that supports and celebrates diversity in the workplace. The company maintains a drug-free policy to ensure a secure and productive space for all team members. If you require accommodation or assistance during the application process, please reach out to us.,