Job
Description
Responsibilities: Partner with senior leaders to define and align the business and product vision for payments at Wayfair Deliver measurable impact (e.g., improving authorization rates and reducing costs) across core payments systems including authorization, settlement, routing, and tokenization Lead, develop, and mentor a team of 6+ Bangalore-based product managers, fostering a high-performance, customer-obsessed product culture Partner deeply with Engineering and Data Science to build a resilient, scalable, and secure payments infrastructure supporting multiple programs and lines of business Shape technology strategy and product roadmaps with Wayfairs 20+ global external payments vendors and partners streamlining working models, processes, and solutions Lead cross-functional teams in roadmapping, prioritization, and product delivery across key domains, including Cart & Checkout, Loyalty, Financing, Payments, Fraud, and Gift Cards Drive collaboration across internal stakeholders while incorporating external industry insights to shape investment decisions and surface opportunities for innovation Act as a key voice for Payments, providing senior stakeholders with clear, data-backed perspectives on priorities, trade-offs, and product value Regularly monitor performance of initiatives and communicate performance metrics to key stakeholders Leverage data to understand risks, impacts, scope and priorities of our business objectives, and enable the teams to drive results Establish operating models and decision frameworks that accelerate execution and increase cross-functional alignment Qualifications: 15+ years of experience in product management, including significant work in Payments or FinTech at scale (UX and Platforms, strong record of success) Proven people leadership experience with a track record of coaching, mentoring, and building high-performing product teams of 6+ PMs, particularly in distributed settings Deep domain expertise in the Payments ecosystem, with strong hands-on understanding of authorization, routing, tokenization, and related systems Proven tenure building and shaping external vendor partnerships Excellent analytical and problem-solving skills, with experience in hypothesis-driven thinking and converting data into actionable insights Strong strategic instincts and the ability to balance long-term platform investments with immediate business needs Excellent communication and stakeholder management skills, with the ability to influence across domains and at all levels of the organization Sufficient technical fluency to engage in architecture, infrastructure, and system design decisions. Able to extract and guide the necessary trade-off decisions as needed between value, scalability, and time horizon
