Associate Director, F &A

Role Overview:

Key Responsibilities

A. Strategic Collections Management

• Develop and implement comprehensive collection strategies tailored to global clients, ensuring timely realization of receivables.
• Monitor aging reports and DSO (Days Sales Outstanding) across regions and customer segments.
• Partner with sales, legal, and finance teams to drive resolution of disputed invoices

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B. Client Relationship & Escalation Management

• Build and maintain effective relationships with key customer finance and procurement contacts to expedite collections.
• Act as the single point of contact for escalations from high-value customers, ensuring swift resolution and client satisfaction.

C. Sector-Specific Collection Execution

• Customize collection efforts for high-complexity sectors like BFSI, Government, and Telecom, considering regulatory, audit, and compliance nuances.
• Leverage industry knowledge to negotiate and collect from public-sector and multinational clients.

D. Compliance & Risk Mitigation

• Ensure collections are executed in compliance with local and international laws (e.g., SOX, GDPR, tax regulations).
• Highlight high-risk accounts proactively to senior leadership and recommend legal or commercial interventions.

E. Process Improvement & Automation

• Drive process enhancements through automation tools (e.g., ERP, dunning workflows, AI-based risk flags).
• Implement standard operating procedures (SOPs) across geographies for uniform collection practices.

Experience:

• 10+ years of experience in B2B collections, with at least 5 years in a leadership or global collections role.
• Prior experience in CPaaS, SaaS, Telecom, or BFSI domains is highly desirable.
• Proven track record in handling large enterprise or public sector receivables (>100 Cr or USD 10M portfolios).

Skills:

• Strong negotiation, communication, and conflict-resolution skills.
• Familiarity with collection tools (e.g., SAP, Oracle AR, HighRadius, Salesforce).
• Analytical mindset with hands-on experience in reporting tools (Excel, Power BI, etc.).
• Multilingual proficiency or experience working across geographies is a plus.

Why

• Impactful Work

  : Play a pivotal role in safeguarding Tanla's assets, data, and reputation in the industry.

• Tremendous Growth Opportunities

  : Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development.

• Innovative Environment:

  Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated.

Tanla is an equal opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees.

www.tanla.com