Associate - CX

Customer Experience (CX) - Associate

🌟 What You’ll Do

• Be the

  first line of magic

  for our customers
• Solve queries with empathy, speed, and accuracy
• Be a true

  customer advocate

  and make their problem yours until it’s solved
• Handle high-energy situations with calmness and flexibility
• Take ownership (no “passing the popcorn” here 🍿)
• Adapt quickly, because at hoichoi the show must always go on

🎯 What We’re Looking For

• 6–12 months experience

  in a customer support environment (non-voice is a must)
• A

  customer-first mindset

  with genuine care for people
• Comfortable in a

  fast-paced environment

  where change is the only constant
• Flexible to work in

  rotational shifts and week-offs

  (yep, it’s part of the plot)
• Responsible, adaptable, and open to taking initiative
• Good communication skills (clarity, tone, empathy are your superpowers)

Location

Shifts

Internet

✨ If you’re ready to turn customer issues into customer love and make every interaction as memorable as a hoichoi thriller, we’d love to have you in the cast!