Associate- Customer Retention & Engagement

Job Description: As a Customer Retention Specialist at DrinkPrime, you play a crucial role in contributing to the organization's growth by enhancing customer retention and loyalty. Your responsibilities in this dynamic and engaging role involve communicating with customers via calls, emails, and chat to ensure their satisfaction. Your primary tasks will include: - Engaging with customers who express interest in unsubscribing from our services - Identifying and understanding the customer's journey, as well as collecting information about any challenges they may have encountered during their subscription - Retaining customers by addressing their concerns, resolving issues promptly, and offering appropriate solutions or incentives - Coordinating return pick-ups and processing refunds for customers who cannot be retained, ensuring closure of the loop - Crafting innovative retention strategies based on customer feedback and experiences - Staying updated on the company's latest promotions and procedures to meet or exceed retention targets effectively Join us at DrinkPrime to be a part of our mission to make safe drinking water accessible and affordable to all residents in India. Backed by Tier 1 VCs and esteemed angels, we are committed to revolutionizing the way people perceive the water they drink. Embrace our tech-first approach and help us tackle this challenge together. Your contribution can make a significant impact as we strive to solve this critical issue collaboratively.,